Case Management

Our case management guarantees the high quality standards of our services. The case management team manages, supports and supervises the team of counsellors.

It takes over the assessment of potential risk and develops comprehensive case management plans. In a crisis, the team initiates the use of intervention measures to prevent people, who are seeking advice, and third parties from being harmed.

Key activities

  • Constant risk monitoring of all counseling cases
  • Quality assurance
  • Coordination of the case
  • Taking additional measures to support the case
  • Coordination of on-site counseling